Our Primary Care Network (PCN) respects patient confidentiality and privacy.
a patient receives health services from the PCN, the PCN will collect
individually identifying health information in accordance with the
provisions of the Alberta Health Information Act (HIA).
will collect this health information directly from the patient, except
in the limited circumstances where the PCN is authorized under HIA to
indirectly collect such information.
The primary purpose in collecting your health information is to:
Provide diagnostic, treatment, and care services to you
Verify eligibility or obtain and process payment for health services
Health-related educational communications
The PCN will only collect, use, and disclose patient health information in accordance with the provisions of the HIA.
PCN will also protect patient health information from unauthorized
access, use, disclosure, or destruction per the privacy provisions of
the HIA and any other applicable legislation.
For more information please contact the PCN's Privacy Officer at 780-539-9204.
PCN has a zero-tolerance policy around abusive language or behaviour;
if a patient is abusive towards any PCN staff, services will be
terminated, and the patient will be discharged.
to attend an agreed upon scheduled appointment without prior notice
("no show") may result in closing the patient's file for the relevant
Missed appointments waste resources, increase service
costs, and increase patient wait times. Patients where possible, should
keep appointments, or cancel them as soon as they can. This will allow
the PCN to offer appointments to other patients.
If you need to cancel a previously scheduled appointment, please notify us as soon as possible by calling 780-539-9204 between the hours of 8:30AM – 4:30PM Monday - Friday.
If necessary, you may leave a detailed voicemail message. We will
return your call as soon as possible. You will be asked to book another
appointment at that time.
Please note that, if we do not hear
from you after a cancellation or No Show, your file may be closed from
the Program or Service.
is the PCN's policy to avoid appointment cancellations wherever
possible. Patients should only be cancelled and rearranged in exceptional circumstances after all other options have been explored.
Following a cancellation by the PCN, patients
will be contacted in a timely manner and offered an alternative
appointment, at a mutually agreeable date and time. Please be aware that
in some circumstances you may be contacted by an alternate PCN provider
if your regular provider is not available.
We use Microsoft Teams for our virtual appointments. You may need to download the App to your device to connect to your virtual visit.
Virtual appointments also require a completed consent to use electronic communication form. Click HERE to fill out form.
Once we have received your 'consent to use electronic communication form', we will send out a link to your virtual appointment roughly 24hrs before. If you do not have this, please check Junk and/or Spam folder before calling us to resend.
If we have not received your consent to use electronic communication 1-2
business days before your appointment, we will automatically change
your agreed appointment to a phone call appointment. Please note this
may affect how we can deliver your care.
A virtual link will be sent to you the day before your appointment. If you have not received this, please first check your spam or junk folders in your email before contacting us.
Try and use a quiet, private space where you feel comfortable and will not be interrupted or distracted.
Before you start your appointment:
Make sure your webcam is working.
Check your volume controls and make sure your sound is not muted.
Try out and test your microphone.
Make sure your computer or mobile device is either fully charged or plugged in.
Wherever possible use a wired connection which is less likely to experience connection issues.
you are on a mobile device (such as your phone or iPad) and you are
experiencing bandwidth issues, try connecting to your home's Wi-Fi.
unnecessary apps or programs. Having too many other things running on
your computer or device can reduce the quality of your call. Before
starting a virtual visit, close as many unnecessary programs as
you click on your link for the virtual visit Microsoft Teams will
determine the best way to access the appointment. This may be via a web
browser or App.
Your visit link will contain details and links to download Microsoft Teams or run on a supported web browser.
Teams fully supports the following Internet browsers. This applies to operating systems running on desktop computers.
Microsoft Edge (Chromium-based), the latest version plus two previous versions
Microsoft Edge, RS2 or later
Google Chrome, the latest version plus two previous versions
Internet browsers Not Supported. Unsupported browsers may run Teams with unexpected results or limited functionality:
Internet Explorer 11
Supported mobile platforms for Microsoft Teams mobile apps are the following:
Support is limited to the last four major versions of Android. When a
new major version of Android is released, the new version and the
previous three versions are officially supported.
Support is limited to the two most recent major versions of iOS. When a
new major version of iOS is released, the new version of iOS and the
previous version are officially supported.
Alternately Microsoft Teams can be downloaded HERE